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Frequently Asked Questions

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How do I know if a frame fits me?

When it comes to picking the right frame to suit your face shape, it is helpful to understand what best compliments your own unique features. One way to determine your overall face shape is to look into a mirror and look closely at the shape and contours of your face and head. The plethora of different eye glass styles provides many different options for different silhouettes. It is important to support your eyes with quality frames that ensure consistent eye care as well as giving you an accessory for your personal appearance and lifestyle.

Can I get the frames in a different color?

Most of our frames come with different color options to pick from. Things to keep in mind when choosing the right frame color: When trying to find a frame suitable for your skin tone, it is important to know your categories. Skin tones are either cool or warm, depending on the undertones in your complexion. Someone with a cool complexion has slightly pink or blue undertones. A warm complexion leans toward peaches and creams. A person with olive skin tends to have a mixture of blues and yellows, making it a cool tone. Once you have determined which category you fall under, “warm" or "cool," you can decide which frames may fit you best. Frame colors best for warm coloring are: camel, caramel brown and tortoise shells. Someone with cool undertones tend to look good in black, silver, rose-brown, blue-gray, amber tones and (darker) tortoise.

What do the numbers printed on my Frame mean?

Our frames come with a series of numbers located on the inside of the arm. The first number will be the manufacturer’s color code and style number. The other numbers farther down the arm will reference the dimension of your frames. Some frames have a series of numbers printed on the inside of the temple arm. The numbers are measured in millimeters, regarding the lens width, nose bridge width and the length of the temple arm. The lens width and nose bridge width are typically 2-digit numbers separated by a square. The 3-digit number located in front of or behind the other numbers refer to the temple arm length.

What can I do if my frames don’t fit perfectly?

If you purchased frames that are too big or too small, don’t hesitate to contact us within the first 30 days of your purchase order. We offer a partial refund or a store credit which can go toward ordering a new pair in the size best suited for you. Your satisfaction and your comfort are of utmost importance to us, and we will walk you through the process of choosing the perfect fit if you aren’t quite familiar with the size guidelines. For any damaged or defective frames, we can send you a new pair.

Do the frames come in different sizes?

Most of our frames come in one size, but some will give you more options. You can find more detailed information under our product description.

Can I order Frames without lenses?

Of Course! When you proceed to checkout, the price listed will be adjusted accordingly. Our frames generally come with retainer lenses to help maintain and protect the frames during shipping. You may request to have it removed

My frame is out of stock, can you notify me?

Yes. If the frame is out of stock, it will be indicated below the frame. Providing us with your email address will allow us to notify you when the frame becomes available again.

How will I know if a pair fit me?

You can determine how the dimensions and frame style will fit your face when you reference the technical specifications, which will provide precise measurements. Your options will be listed on each products page.

What do the lens index numbers mean?

The lens index number (1.50, 1.57, 1.53, 1.59, 1.61, 1.67, or 1.74) describes how thick or thin your lenses are and the degree of refraction the lens provides. This is indicative of how much the light that enters the lens is refracted (bent) as it passes through the lens. Depending on your prescription range, the thickness of the lens will vary. The thinner lenses typically have a higher index. People with higher prescriptions should go with high-index lenses. Although high-index lenses are conveniently lightweight, they are generally reserved for those with higher vision correction needs.

What are polarized lenses?

Polarized lenses provide superior glare protection using a special blend to help filter light. This is helpful when it comes to blocking the light reflected off of horizontal surfaces such as white sidewalks, snow, and especially sun light reflecting off of water, cars, windows, mirrors, etc.

What are polycarbonate lenses?

Typically speaking, Polycarbonate lenses are up to 10 times more impact resistant, and stronger than your standard lightweight lenses and glass or plastic lenses. Beyond durability, they are lightweight and provide optimal protection against harmful UV rays. They are well engineered for anyone who tends to be rough on their glasses.

What is blue light and what is the purpose of the filter?

Similar to ultraviolet radiation, blue light Is a portion of the visible light spectrum with the highest energy and shortest wavelengths. Blue light is EVERYWHERE. Although we get most of blue light exposure from sunlight, our digital world also guarantees exposure. Most digital screens such as computers, tablets, phone displays and television emit significant amounts of blue light. The health risks associated to blue light exposure could be quite significant. Blue light exposure could possibly increase the risk of macular degeneration, as well as contribute to digital eyestrain. Because this light penetrates all the way to the retina (the inner lining of the back of the eye), studies have shown that blue light can potentially damage light-sensitive cells in the retina. Short-wavelength, high energy blue light has the tendency to scatter more than other visible light. Therefore, the light is not as focused when you are looking at digital screens that emit significant amounts of blue light. Blue light filtration lenses are recommended for anyone spending significant amounts of time in front of digital devices. Using a special coating to help reflect artificial light can be beneficial in reducing the health risks associated to exposure.

What do I need to place an order?

Select the Logan Todd frame of your choice in either eyeglasses or sunglasses and you will be all set!

What is included in the price of the glasses?

The price listed will include the cost of the frames, the lenses, UV protection, anti-scratch coating, and a case with a microfiber care cloth.

Can I order more than one pair of glasses at a time?

There is no limit to the number of frames you would like to order. You can choose as many styles as you would like, and continue shopping once your items have been added to the cart. There will be a standard shipping fee on most shipping methods, regardless of the number of frames being purchased.

What is your return policy?

Upon receiving your frames, you will have 30 days to contact us to issue a return if for any reason you are not satisfied with your purchase. If your frames arrived damaged or broken, there will be no charge for a replacement frame within the 30-day period. Should you feel that there was a manufacturing error, you must return the glasses for inspection within 30 days. Once we have received your frames and done a complete inspection, we will remake your frames for you at no additional cost if we have encountered defects or the frames were made incorrectly. If there are defects in the lens, whether it is the anti-reflective coating, blue light filtering properties, or polarization we offer a one-year warranty from the date of the receipt. The warranty will not cover normal wear and tear.

Do you offer to repair glasses?

This is not a service that we provide.

I want to return my glasses, how do I get an RA number?

If for any reason you need to return an item, please contact us within 30 days and we will provide you with a shipping label to return.

I sent my glasses back, what is next?

Once we have received your frames, we will inspect them and email you with the results of the inspection. For a refund or store credit, you will be notified once we have processed your request.

My frame broke, how do I get a replacement frame?

You will be able to reorder your replacement frames by visiting our product page. Once you have received your new frames, you may swap out the lenses from your old frame to the new one.

How much is shipping?

Shipping is Free!

I just placed several orders; can I pay one shipping charge?

If you contact us within the first 24 hours of the order that was placed, we will refund one shipping fee so that you only pay for one standard shipping fee. The orders an be shipped together or separate.

How do I track my package?

You will receive a shipping confirmation email which will include a link and tracking number of your specific shipping method. You can also track your package directly through: USPS, Fedex and Canada Post.

Do you offer expedited shipping?

We offer 2 day shipping within the US free. Outside the US, the shipping time will vary, based upon the country's shipping system.

Can you overnight my glasses?

We do not offer overnight delivery at this time

What countries do you ship to?

You will see on our payment page a full list of the countries we are able to ship to.

I live in one country, but would like to ship to a different country, is that a possibility?

Yes. When you have placed your order, make sure that the shipping address corresponds to the address you want your frames delivered to.

What do I do if my package was damaged?

If your package was damaged for any reason, immediately contact our customer support department so that we can replace your glasses with a new pair as soon as possible.

Questions? Let's Talk.